What is the most recent update regarding the Navy transition?
The Navy has informed us of their intent to move forward with an in-sourced access control system. They will no longer be accepting new registrations, allowing renewals, or issuing NCACS Credentials effective July 1, 2017. According to the Navy, after August 14, 2017 NCACS Credentials will not be accepted at Navy installations as a form of valid ID.
How do I obtain a refund for my RAPIDGate credential or service?
Neither full nor prorated refunds are available through the RAPIDGate program. For more information on our refund policy, please refer to our terms and conditions. A copy of the terms and conditions can be found here. If you have not already done so, you may contact the Navy directly to inquire about an equitable adjustment by the Navy.
Why does RAPIDGate keep sending me to the Navy for inquiries when the Navy just sends me back to RAPIDGate?
We have been directed by the Navy to send inquiries regarding the Navy to certain individuals.
Where can I send feedback regarding the Navy transition?
Reach out to the following Navy contacts:
Mr. Bill Holdren
APM Physical Security and Access Control
(202) 433-3089 | office
Mr. Floyd Madrid
CNIC N3AT Program Director
(202) 433-4784 | office
Mr. Brad Reiber
CNIC HQ, N3AT Security Specialist
(202) 433-0975 | office
Where can I send feedback regarding RAPIDGate policy?
We value your feedback and would love to hear from you. Please provide your feedback here: https://eidpassport.wufoo.com/forms/z1bhi95a1ypd846/.
Why is the Navy transitioning to a new solution?
The Navy’s communication to the RAPIDGate program says that the change is due to a change in mission requirements and it is in no way a reflection on SureID.
Did the Navy choose to in-source a system because of any issues with the RAPIDGate Solution?
No, the Navy made it very clear that the change in access control programs is in no way a reflection on SureID.
The installation still has my credential. Will it be issued?
Yes, all RAPIDGate credentials will need to be picked up and issued appropriately prior to July 1, 2017. After that, they will no longer be available. A $40 credential management fee will be assessed to print and ship a new one to an alternative installation.
How do I get access through the Navy’s new system?
Please contact the facility Pass and ID office for more information on obtaining a local access credential. The RAPIDGate program is not involved in that process.
Does this impact non-Navy sites (i.e. Army, Marines, and/or U.S. Coast Guard?
No. The Navy transition does not affect the service we provide at over 55 U.S. Marine Corps, Coast Guard and Army installations. If your company already has access to a non-Navy facility, no action is needed. If your company needs access to a U.S. Marine Corps, Coast Guard and/or Army facility, please go to www.rapidgate.com/enroll to enroll your company for access.
I have access to Marine Corps facilities. Since the Marine Corps falls under the Department of the Navy, will I lose access on July 1, 2017?
No, access to Marine Corps facilities is not impacted by the Navy transition to an in-sourced access control solution.
Can I still use a Registration Station at a Navy site to register for RAPIDGate?
Unfortunately, no. We plan to remove equipment from Navy locations following June 30th 2017. Please check our website for a list of locations available for registration: http://www.rapidgate.com/enroll#map.
I need to maintain my certificates on my credential for PACS/LACS access. How do I do that?
Click the following link to provide your contact information. We will reach out to you once we have more information. https://eidpassport.wufoo.com/forms/mypb7jy0mt2nhq/
Will my credential remain active if I don’t have access to other non-Navy sites?
According to the Navy, after August 14, 2017 NCACS Credentials will no longer be accepted at Navy installations as a valid form of ID. If you require physical or logical access to other locations or systems, click the following link and provide us with your contact information. We will reach out to you to discuss your options. https://eidpassport.wufoo.com/forms/mypb7jy0mt2nhq/
The installation will not issue my credential, and I need access to other non-Navy sites. How do I get a new credential?
Please click on the link and fill out the form so we can assist you. https://eidpassport.wufoo.com/forms/m1hmdqyt1pfu1o5/
I was provided my RAPIDGate credential, but it was not activated. How do I activate it?
Please click on the link and fill out the form so we can order process your request. You will be notified once a new credential is ready for pick up. Please note that the replacement credential must be sent to a non-Navy installation. https://eidpassport.wufoo.com/forms/m1hmdqyt1pfu1o5/